Returns & Refunds

At SHOPORA, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please review our return and refund guidelines below.

1. Return Eligibility

We accept returns on most unopened and unused items within 14 days of the purchase or delivery date.

To be eligible for a return:

  • Items must be in original condition (unopened, unused, and in original packaging).

  • You must have proof of purchase (receipt or order confirmation).

  • Final Sale items, gift cards, and personalized products cannot be returned.

2. How to Request a Return

To initiate a return, please contact our customer service team at:

📧 Email: morgantrendz@yahoo.com
📞 Phone: 6202551512
🏬 Or visit us in-store at:
1109 7th Ave Dodge City, KS 67801

We’ll guide you through the return process and provide return instructions if shipping is required.

3. Refunds

Once your return is received and inspected, we will:

  • Notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

Note: Shipping fees (if any) are non-refundable unless the return is due to a mistake on our part (e.g., wrong or damaged item).

4. Exchanges

We offer free exchanges for items that are defective or damaged. If you need to exchange it for the same item, contact us within 7 days of receiving your order.

5. In-Store Returns

You can return eligible items directly at our store location. Please bring your receipt or proof of purchase with the item.

Questions?

For any questions regarding your return or refund, please don’t hesitate to contact us. We’re happy to help!